Customer Service

Below is a list of frequently asked questions. If your question is not listed below, or if you cannot find the answer to your question, please do not hesitate to contact our customer service.


We can be reached by phone on +31 (0)475 227 060 (on weekdays from 9.00 am to 5.00 pm).

You can also send us an e-mail: [email protected]

Or use the form on this page.


Our location details are:

Marjon Snieders Shoes, Fashion &More

Neerstraat 34

6041 KC Roermond


Chamber number: 17211022

VAT no.: NL818918421.B01

1 Covid-19
1.1 Can I shop safely according to the RIVM guidelines?

In the shop, we follow the national guidelines of the RIVM and adapt our protocols if necessary. We take extra hygienic measures and employees with (minor) complaints stay at home. We ask you to disinfect your hands upon entering the shop and advise you to wear a mouth mask. Do you have any complaints? Stay at home and wait until you have no complaints for 24 hours.

2 Account
2.1 Do I need to create an account to order?

No, you can choose whether you want your data to be registered during the first order or not. You can simply order without registering.
However, it is faster and easier to create an account.
Some advantages of a personal account are
- quick and easy login with your email address and self-designed password
- insight into current orders and account overview at the press of a button
- you can change your address details and payment and delivery preferences yourself
- a personal wish list in which you can quickly find and order your favourite products

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2.2 How do I create an account?

When placing your first order, you can create an account by entering your e-mail address and a password of your choice. Or click here to create an account now.

2.3 I have forgotten my password. What do I do now?

During the order process (at checkout) you can log in with your e-mail address in the box "forgot your password" to fill in a new one, or click here if you forgot your password and want to do this right now. You will then be taken to a page where you can leave your email address. Within a few minutes you will receive an e-mail from us with a personal link. Click on that link to create a new password.

Below are some general tips for choosing your password. These tips apply not only to, but to all situations where passwords are required.
1. Always use a different, unique password for each website or login.
2. Change your passwords regularly.
3. Use passwords of at least 8 characters (the more the better).
4. A good password contains uppercase and lowercase letters, numbers, and special characters. Don't use passwords that are too obvious, such as names or dates of birth.

3 Warranty
3.1 What is the warranty for SALE items?

The same guarantee applies to SALE articles as to all other articles in our collection. Quality has nothing to do with whether or not articles are in the SALE. Should you have any questions about this, please contact our customer service.

3.2 What is the warranty on the items?

Service and quality are paramount at Marjon Snieders Shoes. If you are not satisfied with the quality of your product, please contact our customer service. We will work with you to find a solution.

4 Ordering
5 Delivery
6 Newsletter