Customer Service

Below is a list of frequently asked questions. If your question is not listed below, or if you cannot find the answer to your question, please do not hesitate to contact our customer service.


We can be reached by phone on +31 (0)475 227 060 (on weekdays from 9.00 am to 5.00 pm)


You can also send us an e-mail: [email protected]


WhatsApp +31 (0)6 83 97 70 45
Every day available for questions about the collection, help with online shopping and of course styling advice!


Pick up in the store
Shop your favorite items online and pick up your order in the store.


Or use the form on this page


Our location details are:

Marjon Snieders Shoes, Fashion &More

Neerstraat 34

6041 KC Roermond


Chamber number: 17211022

VAT no.: NL818918421.B01

1 Covid-19
1.1 Can I shop safely according to the RIVM guidelines?

In the shop, we follow the national guidelines of the RIVM and adapt our protocols if necessary. We take extra hygienic measures and employees with (minor) complaints stay at home. We ask you to disinfect your hands upon entering the shop and advise you to wear a mouth mask. Do you have any complaints? Stay at home and wait until you have no complaints for 24 hours.

2 Account
2.1 Do I need to create an account to order?

No, you can choose whether you want your data to be registered during the first order or not. You can simply order without registering.
However, it is faster and easier to create an account.
Some advantages of a personal account are
- quick and easy login with your email address and self-designed password
- insight into current orders and account overview at the press of a button
- you can change your address details and payment and delivery preferences yourself
- a personal wish list in which you can quickly find and order your favourite products
- save 5% automatically with every order (excluding sales)


2.2 How do I create an account?

When placing your first order, you can create an account by entering your e-mail address and a password of your choice. Or click here to create an account now.

2.3 I have forgotten my password. What do I do now?

During the order process (at checkout) you can log in with your e-mail address in the box "forgot your password" to fill in a new one, or click here if you forgot your password and want to do this right now. You will then be taken to a page where you can leave your email address. Within a few minutes you will receive an e-mail from us with a personal link. Click on that link to create a new password.

Below are some general tips for choosing your password. These tips apply not only to, but to all situations where passwords are required.
1. Always use a different, unique password for each website or login.
2. Change your passwords regularly.
3. Use passwords of at least 8 characters (the more the better).
4. A good password contains uppercase and lowercase letters, numbers, and special characters. Don't use passwords that are too obvious, such as names or dates of birth.

3 Warranty
3.1 What is the warranty for SALE items?

The same guarantee applies to SALE articles as to all other articles in our collection. Quality has nothing to do with whether or not articles are in the SALE. Should you have any questions about this, please contact our customer service.

3.2 What is the warranty on the items?

Service and quality are paramount at Marjon Snieders Shoes. If you are not satisfied with the quality of your product, please contact our customer service. We will work with you to find a solution.

4 Ordering
4.1 What is the easiest way to find the right article?

At the top of the page, you can "search" for a model, brand or size, for example.
Furthermore, under the categories Women's Shoes, Boots, Women's Bags and Brands, you can search by brand, model, size, colour, heel height, material, style, season, sole type and price in the main menu. By ticking the boxes you can make your most desired selection.


4.2 How do I place an order?

If you have selected the desired item and indicated the desired size and colour, click on the "add to shopping cart" button.
You will now see an overview of your order. You can now continue with the order or click on the "continue shopping" button.

You can also ALWAYS cancel your order by clicking on the "cancel order" button.


5 Delivery
5.1 How do I know that my order has been received by Marjon Snieders?

The order confirmation comes via email. It is therefore important that you enter the correct e-mail address. The order confirmation e-mail will inform you that the ordering procedure was successful and that we have received your order.


5.2 Can I have the package sent to another address?

Yes, you can. You can indicate during the ordering process what the billing address and the delivery address of the order should be. If you wish to use a different delivery address, you can also indicate this here.


5.3 With which carrier are the packages shipped?

We send our parcels within the Netherlands and to Germany with PostNL and to Belgium with Taxipost.

Of course you can also choose to pick up your order in our shop at Neerstraat 34 in Roermond. Click here for a route description.


5.4 When will my order be delivered?

If you order before 3 p.m. on working days from Monday to Friday, the parcel will normally be delivered to your home within 1-3 working days. When you order after 3 p.m. and on Friday, Saturday or Sunday, you can expect your order on Tuesday or Wednesday.


5.5 Where can I find the status of my order?

You can find the status of your order in your personal account. Our orders are delivered within the Netherlands by PostNL. If a shipment does not fit through the letterbox due to its size or represents a high value, it will be sent as a parcel. Packages are generally delivered later in the day than letter post. 


5.6 Order tracking within the Netherlands

In that case you will see a 3S number in your order status. With this number you can follow the shipping process of your package on the PostNL website

If your order has the status 'shipped' and it has been sent with PostNL, you will see a 3S number behind the order number in the order status. If you click on this number, you can see on the PostNL website where your package is in the delivery process.

It is possible that, after clicking on the 3S number, you will receive the following message: 'No shipments found for this combination' (this is the combination of the 3S number and the postal code where the order is to be delivered). This message may be caused by the fact that PostNL has not yet processed the 3S number. In that case you can check the status of your order the next working day.

When the same message still appears three days after shipping and you still haven't received your order, we kindly ask you to contact our customer service.

5.7 What is the delivery time to a foreign delivery address?

For orders shipped to Belgium, the delivery time is approximately 2-3 working days. You can track your order to Belgium at, by entering the barcode sent. For the tracking of orders to Germany (delivery time approx. 5 working days) please contact our customer service.


5.8 How will my order be delivered?

Your package will be delivered by PostNL within the Netherlands. PostNL will offer the parcel once. If you are not at home at that time, a note will be left in your letterbox which will indicate the nearest post office where you can collect the parcel.


5.9 Are there any shipping costs?

We charge no shipping and return costs within the Netherlands and Belgium for all non-discounted items (from € 99.00 order amount). For items ordered with an action code we also charge no shipping costs within the Netherlands and Belgium. The cost of returning items ordered with a promotion code is € 6.95 if you use our return label. This is not mandatory, you may also use your own shipping label from a chosen carrier (then sending is at your own risk, so it is best to send the package sufficiently insured). For reduced items we charge € 6.95 shipping costs*. The cost of returning discounted items is € 6.95.  *Please note! If you return the entire order, you will receive a full refund of the purchase price, including any shipping costs that may have been charged. If you are returning part of an order, only the purchase price of the item in question will be refunded and the shipping costs will be borne by the customer. You can use our return label (not obligatory) but you can also choose your own carrier or bring the items back to one of our shops yourself. If you use our return label, the cost of € 6.95 will be deducted from the amount to be refunded (again; only for discounted items!) To Germany, € 12.50 shipping costs are calculated and also return costs are at the expense of the customer. However, if the entire order is returned, the full amount including the € 12.50 shipping costs will be refunded.

5.10 Can I still cancel my order?

For each order line there is an image of a "red cross", with which you can delete the order line.
If you still want to cancel your order after making the payment, please contact our customer service. If you mention the order number in your message, we will make sure the money is returned and your order will not be sent. Please do this as soon as possible, because we ship most packages within 24 hours after receiving the payment!


6 Newsletter
6.1 How do I sign up for the newsletter?

By clicking on "newsletter" at the bottom of the page you can easily subscribe to our newsletter. All you have to do is fill in your name and e-mail address. You will then always receive the latest actions, offers and information about the latest collection and trends in your mailbox.

6.2 How do I unsubscribe from the newsletter?

You can also unsubscribe from the newsletter at the bottom of each newsletter